It’s never a 5stat holiday hotel it’s a 4 star business hotel at best Staff worked really hard but it was very clear they are overworked and understaffed. When I complained to the manager his answer was to ask me if I wanted him to see if he could find another hotel for me. ![]() Folk were appearing at 11.30 etc, prime seats held for them. When I had a meeting with the Customer Service Manager he said that this was only reserved until 10 am but the pool attendant th n said it was until 2 pm. Anyone taking gets access to their Hall Of Fame segregated area as well as reserved signs being put down at the quieter pool. This hotel also has a Vacation Club where the equivalent of timeshare is pushed. We tended to use the quieter pool which was then used a few times for corporate groups which ramped out the noise levels. Nowhere in any online views did we hear anything about this being a hotel mostly used for corporate rewards trips meaning cabanas booked out etc on masse. On-site PCR COVID-19 testing is available for a MXN 5000 fee, and antigen/rapid COVID-19 testing is available for a MXN 1000 fee reservations are required for on-site testing.Extremely disappointed with our stay.Individually-wrapped food options are available through room service.Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas periodic temperature checks are conducted on staff temperature checks are available to guests guests are provided with hand sanitizer.Disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏.This property advises that enhanced cleaning and guest safety measures are currently in place.Only registered guests are allowed in the guestrooms.Children 17 years old and younger are not permitted at this adults-only property.Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. Reservations are required for golf tee times.Airport (CUN) - 85.2 km / 53 mi Cozumel Intl. Xpu-ha Beach - 5.8 km / 3.6 mi Tajma Ha Cenote - 5.9 km / 3.7 mi Ecopark Kantun Chi - 6.3 km / 3.9 mi Cenote Cristalino - 6.7 km / 4.1 mi Cenote Azul - 6.8 km / 4.2 mi Cenote Jardín del Eden - 7.4 km / 4.6 mi Chikinha Cenote - 7.8 km / 4.9 mi Puerto Aventuras Golf Club - 8.9 km / 5.5 mi Puerto Aventuras Marina - 9.5 km / 5.9 mi Hekab Be Biblioteca - 9.6 km / 6 mi CEDAM Museum - 9.6 km / 6 mi Fatima Bay - 9.8 km / 6.1 mi Akumal Ecological Center - 9.9 km / 6.1 mi Oasis Beach - 10.1 km / 6.3 mi Kantenah Lagoon - 10.5 km / 6.6 mi The nearest airports are: Cancun Intl. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite. This property has 13 meeting rooms available for events. Business, Other Amenities Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A complimentary full breakfast is served daily from 7 AM to 11 AM. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars. Snacks are also available at the coffee shop/cafe. Enjoy Mexican cuisine at Cueva Siete, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Rates include meals and beverages at onsite dining establishments. Additional features at this property include complimentary wireless Internet access, concierge services, and a hair salon. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Rooms Make yourself at home in one of the 448 air-conditioned rooms featuring free minibar items and flat-screen televisions. This 5-star property is 11.8 mi (18.9 km) from Xel-Há Park and 7.2 mi (11.6 km) from Half Moon Bay. Until 12:00 Property Location With a stay at Unico Hotel Riviera Maya - Adults Only in Kantenah, you'll be on the beach, within a 15-minute drive of Akumal Beach and Cenote Azul.
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